Customer Service with a Smile
Our team will make your guests feel welcome, important, and comfortable
Every great company begins with a vision, and ours was simple: to raise the standard of hospitality services in Australia. At SAA Hospitality Group, we bring this vision to life by delivering highly professional, well-trained teams across both front of house and back of house operations, ensuring every event runs seamlessly from preparation to final service.
Our front of house professionals—including supervisors, waitstaff, bar staff, hosts, and guest services personnel—are carefully selected for their professionalism, presentation, and service mindset. They represent your brand and venue with confidence, ensuring guests receive attentive, polished service that elevates the overall experience.
Behind the scenes, our back of house teams—including chefs, cooks, kitchen hands, and logistical support staff—work with precision and efficiency to maintain smooth kitchen operations, food quality, and timely service. Their expertise ensures that every dish leaves the kitchen at the highest standard and that operational workflows remain coordinated throughout the event.
By combining skilled front of house hospitality with dependable back of house support, we create a cohesive service environment where every detail is managed, every guest is cared for, and every event is delivered to the highest professional standard.
Kitchen Assistant
This includes an entry-level employee in a commercial or industrial cooking environment with primary responsibilities to maintain orderliness and cleanliness in the kitchen environment. They would work under the guidance of a sectional chef.
Cook
A cook is a kitchen professional who has completed an apprenticeship or passed the appropriate trade test and who is engaged in cooking, baking, pastry cooking or butchering duties. Cook assist in preparing ingredients, cooking basic dishes, and maintaining kitchen cleanliness and organization.
Chef
A chef is a kitchen professional responsible for preparing and cooking food. Chefs may specialize in certain types of cuisine or stations (grill, fryer, salad, etc), depending on the size of the kitchen. They follow recipes, ensure food quality, and manage time efficiently during service. Chef is someone who has completed an apprenticeship or passed the appropriate trade test and who is engaged to perform general or specialised cooking, butchering, baking or pastry cooking duties or supervises and trains other cooks and kitchen employees.
Head Chef
A head chef is a highly experienced and skilled professional in the culinary industry. They are responsible for overseeing and managing their section or often entire kitchen operation, including menu creation, staff supervision, food quality control, and maintaining kitchen standards. Head chefs play a crucial role in shaping the culinary direction of an establishment.

Event Food & Beverage Staff
This role includes food and beverage attendants with foundational service skills such as tray service and plate carrying. It also encompasses RSA-certified staff who are able to perform basic beverage service, including opening, pouring, and serving drinks, typically under the guidance of more senior team members. Depending on the event requirements, they may also be called upon to support operational tasks such as setup, pack-down, venue resets, moving furniture, handling equipment, and assisting with overall event logistics.
Events Support Staff
Supportive roles such as hosting and hostessing, coat-checking, and ushering—just to name a few—play an important part in ensuring a smooth and welcoming guest experience. These team members assist with greeting and directing guests, managing arrivals and registrations, coordinating cloakroom services, guiding guests to seating or event spaces, and providing general assistance throughout the event. By supporting both guests and event organisers, these roles help maintain efficient flow, clear communication, and a professional front-of-house presence.
Senior Waiter
This position is a step above an F&B Attendant and involves additional leadership responsibilities. Senior waiters can work autonomously at smaller events without the requirement of a rostered supervisor.
Barista
A barista is a skilled professional who specializes in the preparation and serving of coffee-based beverages. They possess expertise in various brewing methods, coffee extraction, milk frothing techniques, and often have knowledge of different coffee beans and flavour profiles to deliver high-quality coffee experiences to customers.
Mixologist
A mixologist is a skilled professional in the field of beverage preparation and mixology. They specialize in creating and crafting innovative and artistic cocktails, often using unique ingredients, techniques, and presentation styles to enhance the overall drinking experience for customers.
Supervisor
A supervisor is responsible for ensuring smooth and efficient operations, liaising with the client, providing guidance and support to the staff, handling client and guest concerns, and maintaining a high level of service and guest satisfaction.
Events Manager
Our events managers are veterans of the hospitality industry and have been managing a wide range of event types for many years. They should be assigned for large-scale, VIP and other complex events where they are providing guidance and support to a larger number of staff (15 staff or more, as an example), and working closely with the client(s) throughout the event while sustaining an extraordinary standard of service that culminates in an unforgettable guest experience.

Senior Waiters
Function Waiters
Boardroom Waiters
BOH (chefs, cooks & kitchen hands)
Baristas
Event Support (Ushers & Registration Assistants)
Mixologists
Bartenders

We’re proud to call our staff members of the family, but to be a part of this agency there are some requirements.
When you staff an event through SAA Hospitality Group, you’re not only getting the finest in event catering, wait staff, and more, you’re also getting the very best in customer service - that’s a promise.
Our team will make your guests feel welcome, important, and comfortable
We give our staff the tools and knowledge they need to approach tasks with confidence
Tailored to your specific needs, every time
All aspects of your event will be thoroughly looked after
We offer comprehensive event operations guidance throughout the planning process
Timeliness and efficacy are at the top of our priority lists – we're in and out like the Super Agents we are!